Terms of service
The Brand Uncovered
Last updated: 18 September 2026
These Terms & Conditions apply to services purchased from The Brand Uncovered through www.thebranduncovered.co.uk, through a direct quotation, invoice, enquiry, client portal or other agreed booking method.
By purchasing a service, accepting a quotation or instructing us to begin work, you agree to these Terms & Conditions.
For the purposes of these terms, “The Brand Uncovered”, “TBU”, “we”, “us” and “our” refers to Marley Watson, trading as The Brand Uncovered. “Client”, “you” and “your” refers to the person or business purchasing our services.
1. Our Services
The Brand Uncovered provides creative services which may include:
- Brand identity and visual identity design
- Logo development
- Brand strategy and creative direction
- Packaging and stationery design
- Shopify website design and development
- Campaign and promotional creative
- Social and digital design
- Creative imagery and art direction
- Other bespoke creative services agreed in writing
The exact scope of your project will be confirmed through the service purchased, quotation, proposal, invoice, onboarding information or written correspondence.
Anything not included within the agreed scope may be treated as additional work and quoted separately.
2. Booking & Payment
Unless otherwise agreed in writing, full payment is required before work begins.
Payment confirms your booking but does not necessarily represent the project start date. Your project can only begin once we have received everything reasonably required from you, including completed onboarding information, content, imagery, specifications, login details or other requested materials.
No project slot is guaranteed until the required payment has been received.
Where a different payment arrangement has been agreed in writing, payments must be made according to that arrangement.
Prices shown on our website or provided in a quotation are in GBP unless stated otherwise.
Any third-party charges including Shopify plans, domains, paid themes, apps, fonts, stock imagery, printing, manufacturing or other external services are not included unless expressly stated.
3. Project Scope
Each booking covers the deliverables specifically listed within the package, proposal or quotation.
Requests that materially change the original project direction, add deliverables or require work outside the agreed scope may incur an additional charge.
We will make you aware of any additional cost before carrying out chargeable work outside the original scope.
4. Timelines
Estimated project turnaround times are provided at the time of booking or displayed on the relevant service page.
Turnaround begins once:
- Payment has been received;
- Required onboarding has been completed; and
- All information and materials required to begin have been supplied.
Turnaround estimates are not guarantees of an exact completion date unless an exact deadline has specifically been agreed in writing.
Client delays, additional revisions, changes of direction, late feedback or delays in providing content may extend the original timeframe.
5. Client Responsibilities
You agree to:
- Provide accurate information and content required for the project;
- Respond to reasonable requests for feedback or approval;
- Review designs carefully before giving approval;
- Ensure any content, photographs, trademarks, logos or other materials supplied to us can legally be used;
- Obtain any licences or permissions required for material you provide;
- Provide accurate dimensions, specifications and requirements where relevant.
We are not responsible for delays caused by incomplete, inaccurate or late information supplied by the client.
6. Revisions
The number of revisions included will be stated within your chosen package or quotation.
Where a package includes a revision allowance, revisions must remain within the original agreed creative direction and scope.
A revision means a reasonable adjustment to work already presented. It does not include a complete redesign, substantially different creative direction or new deliverable.
Once the included revision allowance has been used, additional revisions may be quoted separately.
7. Approval
You are responsible for checking all work before final approval, including:
- Spelling
- Contact details
- Prices
- Dates
- Product information
- Colours
- Dimensions
- Layout
- Packaging information
- Links and URLs
- Any other supplied information
Once approval has been provided, later changes may be chargeable.
Approval for print or manufacturing should only be given once you are satisfied that the artwork and specifications are correct.
8. Intellectual Property & Final Files
Clients receive the final approved files included within their purchased package.
Unless otherwise agreed in writing, editable working files, development files, unused concepts, drafts, experiments, design processes and source files remain the property of The Brand Uncovered.
Rejected or unused concepts may not be used, copied or reproduced by the client.
Where ownership of final bespoke design work transfers to the client, transfer will only take place once all amounts owed have been paid.
Third-party assets such as fonts, stock imagery, software, plugins or licensed materials remain subject to the licence terms of their respective owners and are not automatically transferred to the client.
9. AI & Brand Integrity
Core branding assets produced by The Brand Uncovered are developed as part of our creative design process.
Unless expressly agreed otherwise, clients must not upload our original branding, logos, visual identity systems, strategy documents or other proprietary creative work into generative AI systems for the purpose of reproducing, modifying, extending or creating derivative versions of the work.
This provision is intended to protect the consistency and integrity of the identity created.
The Brand Uncovered may use AI-assisted tools for certain supporting creative applications, such as model imagery, conceptual campaign imagery or visualisation, where appropriate. Where AI-generated imagery forms a material part of a commissioned deliverable, this may be disclosed or discussed with the client where relevant.
10. Packaging & Print Design
Where we provide packaging or print design, our service relates to the creative artwork unless manufacturing, printing or production management has specifically been included.
Final printing and manufacturing may vary due to materials, print processes, finishes, screens, inks and third-party production methods.
Where a printer or manufacturer supplies a dieline, specification or proof, the client should ensure it has been approved by the relevant manufacturer before production.
Clients are responsible for checking final manufacturer proofs before approving production.
Nothing in this section removes any rights you may have where our design service has not been performed with the standard required by law.
11. Website Design
For website projects, third-party services may include Shopify, domain providers, apps, themes, payment processors and other external platforms.
Unless specifically included, ongoing subscription charges, transaction fees, domains, apps and third-party services are the client's responsibility.
Once a website has been handed over, the client is responsible for ongoing management, product information, pricing, legal compliance, platform subscriptions and changes made after handover unless continued support has been purchased.
We cannot guarantee particular sales, conversion rates, traffic levels, search engine rankings or business results from a website.
12. Third-Party Services
We are not responsible for outages, changes, restrictions or failures caused by third-party platforms outside our reasonable control.
This can include Shopify, social media platforms, domain providers, hosting providers, payment processors, email providers, plugins and other external services.
13. Portfolio & Promotion
Unless confidentiality has been agreed in advance, we may display completed and publicly launched project work within:
- Our website
- Portfolio
- Social media
- Marketing materials
- Case studies
- Award submissions
We will not intentionally reveal confidential information supplied by a client.
If your project must remain confidential or has an embargoed launch date, this should be agreed with us in writing before publication.
14. Communication
We aim to respond to client communication within a reasonable business timeframe.
Response times may vary during busy periods, weekends and public holidays.
Project timelines rely on timely communication and approvals from both parties.
15. Inactive Projects
If a client stops responding or fails to provide information required to continue the project, work may be paused.
Where there has been no meaningful communication for 30 days, the project may be archived and will need to be rescheduled according to our current availability before work continues.
Any additional costs arising from a substantial change of scope or restart will be discussed before further work takes place.
16. Cancellation
Cancellation and refund arrangements are explained in our Refund & Cancellation Policy, which forms part of these Terms.
Nothing within our policies removes rights that cannot lawfully be excluded.
17. Our Right to End a Project
We may terminate or pause a project where there is a serious breach of these terms, abusive or threatening behaviour, unlawful requests, persistent non-payment or circumstances that make it unreasonable or unlawful for us to continue.
Where we cancel a project for reasons not caused by the client, any appropriate refund will take into account work already completed and any rights available to the client under applicable law.
18. Liability
Nothing in these Terms limits liability where doing so would be unlawful.
Subject to applicable law, The Brand Uncovered is not responsible for indirect commercial losses arising from decisions made by the client following delivery of the creative work.
Clients remain responsible for ensuring their business activities, product claims, packaging information, legal wording and regulatory requirements comply with laws applicable to their business.
19. Complaints
If something has gone wrong, please contact us at: thebranduncovered@gmail.com
We ask that you explain the issue clearly so we have an opportunity to investigate and resolve it.
20. Changes to These Terms
We may update these Terms from time to time.
The terms applying to an individual project will normally be those provided or made available when that booking was made, unless a later change is agreed between us or is required by law.
21. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply in your place of residence.
The Brand Uncovered
www.thebranduncovered.co.uk